Kristen and Ryan
Joe, (and everyone at Go Modular)
We wanted to wish you a very Merry Christmas and Happy Holidays!
We are all settled into our house and loving it. Thank you for helping us make this happen!!! (Our dogs thank you too, they love their fenced in backyard.)
John and Bernadette Griffin
It's been two years since our set date and not a day goes by without one of us commenting how happy we are with our decision to use Go Modular for our houses project.
Everyone we worked with (you're at the top of that list) was professional, patient, great to work with,...There aren't enough words to describe the good feelings we came away from the project with. We thought you might like a copy of our book for the office.
Thank you again!
David & Ann Galuszka
This is just a note to express our thanks for all of your assistance and professionalism in helping us build our new home. Building a house can be a very stressful project but with your help and expertise, it has alleviated much of the anxiety. We are presently in the process of the interior / exterior button up work and are finding that everyone involved is very helpful, friendly and accommodating.
We would like to personally thank your professional staff starting with Ed Dittmar who helped us design our beautiful new home, and now we are in the process of watching it all come to fruition. Ed had tremendous insight as to the design of both the outside structure of the house and the interior design. He provided us with many great ideas, and his assistance was greatly appreciated. Many times, we would call him with questions or concerns, and Ed was always there to give us answers and try to help in any way.
When the house was delivered, we had the pleasure of working with Jerry who supervised the craning of the house. Jerry was very accommodating, conscientious and always willing to help in any way. Whenever we had, or still have a question, we just pick up the phone, and he is available to speak with us. Jerry has personality plus!
Also our thanks to the Go Modular crew of Tim, Rodney, Ray, Tony and everyone else now involved with the interior / exterior button up of our new home. They are all doing an excellent job in completing our home! We would also like to thank your office staff in North Dartmouth, Toni and Sharon.
Our experience thus far has been a very positive one, and we are confident that when the project is complete, we will be extremely satisfied and would not hesitate to recommend all of you at Go Modular.
Thank you so much Tim.
You were great through the whole process. We are definitely on board if you want to consider our home to be a model home for customers that want to see a visual. Jason and I thought the Ranch is perfect for our family. It´s a house that we can grow into and the open feel of it is wonderful. You are more than welcome to take better pictures if you want. We did enjoy the whole modular experience. Even though we hit every “unforeseen circumstance” as possible during construction you and especially Sharon made the process worth it. Jason and I thank you for everything.
Just as a formal follow-up to our phone conversation of yesterday, we truly regret not being able to continue business with you at Go Modular. We were very impressed with your product and equally impressed with your knowledge of the product as well as your attitude with working with us as we began this venture.
As explained on the phone, because we are retired and can't show a steady income, it had become increasingly evident that for us to get financing for this project is just about impossible. Should we find ourselves in a different financial position in the future, please be assured that we will be back. Should we have the opportunity to refer anyone to a modular home company, we will without a doubt refer them to Go Modular and specifically to you.
Thank you for all the time you spent with us and your patience.
Better Business Bureau (BBB)
235 West Central Street
Nataick, MA 01760-3767
To Whom it May Concern,
This letter to the BBB is not one of complaint but one of praise. I would hope that this letter would be added to the company´s files for others interested in the services provided by these companies.
I had purchased mid year 2000, a modular Cape style home from:
Superior Builders P.O. Box 344, 1566 Rt. 442 East
Muncy, PA 17756
(570) 546-2264, Fax (570) 546-2266
After living in my new home for about a year's time, I notified the company of several anomalies and the need for follow-up correction action. Specifically, all the interior door metal handles were losing their finish and all the exterior brass lighting fixtures were corroding. The above company quickly mailed replacement interior door handle fixtures for all interior doors with upgraded Yale brand fixtures at no cost to the undersigned.
As for the exterior lighting fixture problem, the above company noted they did not have any upgraded fixtures for replacement. They noted that the undersigned lived by the sea coastline and therefore the brass fixtures could easily corrode. The undersigned has resolved this issue with the modular home dealer by receiving a check as a credit towards the purchase of replacement fixtures. Two defective windows were also noted to the dealer requiring replacement and corrective action. The dealer installed replacement windows at no cost to the undersigned.
The modular home dealer is:
Go Modular with Help-U-Build
1125 State Road (Rtc. 6)
Westport, MA 02790
(800) 232-8226, Fax (508) 636-7725
The undersigned is most appreciative of the above company's professionalism, provision of timely support services and replacement products. These companies stand behind their product warranties and ensure their customers satisfaction.
Thanks for turning this around so quickly. As far as the house it looks great. What a great experience to watch the whole process and they made it look so easy. Saki was great too, he was right in there helping them out and really knows his stuff.
I just wanted to say again what a pleasure it was to work with you and your team throughout the whole process. Your set crew really knew what they were doing and made it look fun and easy while they worked. Many neighbors also enjoyed their singing ability at the local hang out the night before too ;).
We have many friends who have built modulars in our area and not one of them can say they are as happy with their experience as we are. We had some bumps however you and your team handled them professionally and always kept our best interest in mind. I lead the support services part of my organization and am held to such high standards for client satisfaction and I know how difficult clients can be. It was refreshing to work with your company which obviously holds client satisfaction at the top of their priorities as well.